FAQ - HSBC in Hong Kong

What is a Security Code?
What is a Serial Number?
What is a Security Device?
Why do I need a Security Decice?
What if the Security Code is not accepted?
What does the message "BATT" mean on the LCD Screen?

Q. What is a Security Code?
A. The Security Code is a special, one-time password used to access full range of Internet Banking Service. You receive this password by pressing the grey button on the Security Device. A 6-digit number should then be displayed on the LCD screen.

For further questions regarding the Security Device, call (852) 2233 3033 for HSBC Global Private Banking customers, (852) 2233 3033 for HSBC Premier Elite customers, (852) 2233 3322 for HSBC Premier customers,, (852) 2233 3000 for Other Personal Banking customers.

Q. What is a Serial Number?
A. You should have recently received your Security Device (this is the small black device with a LCD screen). This device has a sticker on the back that has a unique number that is linked to you personally. The number is a 10-digit serial number, identifying your individual Security Device, and will look something like xx-xxxxxxx-x where 'x' is a number (e.g. 90-0232884-1).

As a result, you can only use this individual Security Device, to access your Personal Internet banking Services. That means that if your spouse or friend has another Security Device for their Internet banking Services, you cannot use this to generate a Security Code, you must use the device that you previously activated.

Q. What is a Security Device?
A. A Security Device is a small electronic device to generate a special, one time Security Code. You must enter the Security Code to access services under the "Security Device Logon Mode", such as securities trading and transfer to non-registered accounts.

The Security Code appears on the LCD screen of the Security Device when you push the power-on button (this is the grey button on the left of the LCD screen). The code you will then see is a 6-digit password that can be used only one time to access your Personal Internet Banking Services.

Q. How can I get a Security Device?
A. If you would like to apply for a Security Device, please logon your HSBC Internet Banking by using "Dual-Password Logon Mode", then go to "Maintain My Detail" section to proceed the application

Q. What if the Security Code is not accepted?
A. Each Security Code is valid for 16 seconds, so if you take longer than 16 seconds to enter your code, there is a possibility that you will get an error message when you attempt to logon. If this happens, just use the Security Device (this is the small black gadget you received recently) to generate a new Security Code. You do this by pushing the button to turn off the LCD display, and pushing it again to generate a new Security Code. If the LCD display is already blank or turned off, then just push the button again once.

Q. What does the message "BATT" mean on the LCD Screen?
A. The BATT message appears when your Security Device's (this is the small black gadget you received recently) battery is running low. You can not replace the battery in this device, so please call (852) 2233 3033 for HSBC Global Private Banking customers, (852) 2233 3033 for HSBC Premier Elite customers,(852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other Personal Banking customers to have another device sent to you.

Attention: Please note that transactions over the internet may be subject to interruption, transmission blackout, delayed transmission due to internet traffic, or incorrect data transmission due to the public nature of the internet. HSBC cannot assume responsibility for malfunctions in communications facilities not under our control that may affect the accuracy or timeliness of messages you send.