HSBC in Hong Kong - Personal Internet Banking

Dear valued customer, below offer/information will only appear once. Act now!

With our continuous efforts to enhance HSBC Internet Banking service, we now introduce the new PIN-protected Security Device/Mobile Security Key to let you enjoy the comprehensive internet banking services with more flexibility and higher security, you may access HSBC Internet Banking by using the Security Device/Mobile Security Key or Dual Password Logon regarding your needs. To learn more, please click below link to visit the corresponding page.

| Home> PIN-protected Security Device> Security Code Generation

Overview of PIN-protected Security Device:

The new PIN-protected Security Device (shown on the left) provides you with an enhanced level of security with a PIN lock which minimizes the chance of unauthorized use and protect you against possible online threats.

The table below summarizes the difference between this new Device and other Security Devices.

Functions 1st Generation Security Device 2nd Generation Security Device PIN-protected Security Device
Personal details maintenance +
  • eAlert service registration
  • ATM/Credit Card PIN request
  • Update personal information
✓ ✓ ✓
Banking services +
  • Transfer (to non-registered accounts)
  • Bill payment
  • Account opening
  • Cheque book ordering
  • Autopay set up / modification
  • Global transfer (for HSBC Premier and HSBC One only)
 ✓ ✓ ✓
Local securities services +
  • Stock trading
  • IPO application
  • Stock Monthly Investment Plan
 ✓ ✓ ✓
Cards and loans services +
  • Credit Card application
  • Personal Loan application
  • MasterCard® SecureCode™ / Verified by VISA registration
  • Credit card limit increase
 ✓ ✓ ✓
Transaction signing +
  • Register new transfer accounts
  • Set-up/Increase daily transfer limit
  • Set-up/Increase transaction limit
 ✗ ✓ ✓
PIN lock
 ✗ ✗ ✓

How to request for a Security Device?

  1. Click 'Service Requests' from the left hand navigation menu.
  2. And then click 'Replacement of Security Device' under Internet Banking Services.
  3. Press 'Confirm' button to confirm the request.
  4. Please enter a 6-digit Security Code for verification (from your existing Security Device).
  5. You will then see the Acknowledgement message for successful request.

How to set up PIN for the Security Device?

To set up the PIN for Security Device, please click the link below for instructions:

  • First time setup
  • Change PIN

How to setup PIN for the Security Device?

For first time setup

  1. Press and hold the bottom right  for 2 seconds to turn on the Device.
  2. Enter a new 4- to 6-digit PIN at your choice using the keypad.
  3. Press the bottom left   to complete the first PIN entry.
  4. Confirm the new PIN by re-entering it by following the on-screen instructions.
  5. "NEW PIN CONF" will be displayed for 2 seconds if the PIN is successfully inputted. "HSBC" will be displayed afterwards.

How to setup PIN for the Security Device?

For change PIN

  1. Press and hold  for 2 seconds to turn on your Security Device.
  2. Press and hold the "8" button for 2 seconds to activate the change PIN function.
  3. Enter a new 4- to 6-digit PIN at your choice using the keypad.
  4. Press the bottom left   to complete the first PIN entry.
  5. Confirm the new PIN by re-entering it by following the on-screen instructions.
  6. "NEW PIN CONF" will be displayed for 2 seconds if the PIN is successfully inputted. "HSBC" will be displayed afterwards.

How to activate the Security Device?

To activate your Security Device, please click the link below for instructions:

  • New request of Security Device
  • Replacement of Security Device

Other channels to activate the Security Device:

  • PhoneBanking: You may activate the new Security Device via hotline instantly (PhoneBanking Service PIN verification required). Please click here for PhoneBanking Service and PIN set up details.
  • Paper Form: You may complete the 'HSBC Internet Banking Maintenance / Cancellation Request Form' and return it to us for processing. Your request will normally be processed within 3 working days (excluding Saturday, Sunday and public holiday) upon receipt of your form.

How to activate the Security Device?

For new Security Device user

  1. Click on the 'activation link' at MyHSBC after logon Internet Banking.
  2. Enter the last 3-digit of your registered mobile phone number. (Please ensure that your registered mobile phone number is updated.)
  3. Enter the serial number at the back of the new Security Device.
  4. Press and hold   for 2 seconds to turn on your Security Device. Then enter your Security Device PIN.
  5. Press   to obtain the 6-digit Security Code.

How to activate the Security Device?

For Security Device replacement user

  1. Click on the 'activation link' at MyHSBC after logon Internet Banking.
  2. Enter the serial number at the back of the new Security Device.
  3. Press   to obtain the 6-digit Security Code.
  4. Press   to obtain another 6-digit Security Code from your OLD Security Device to confirm.

How to generate the Security Code?

  1. Press and hold  for 2 seconds to turn on your Security Device. Then enter your Security Device PIN.
  2. Press  to obtain the 6-digit Security Code.

How to make a 3rd party transfer?

To make a 3rd party transfer, you are required to generate a Security Code at 'Verification' screen after you have input all tranfer details.

  1. Press and hold  for 2 seconds to turn on your Security Device. Then enter your Security Device PIN.
  2. Press   on your Security Device, until you see '-'.
  3. Enter the last 8 digits of your 'Beneficiary account number'* into the device.
    To delete input, please use .
  4. Press   and your 6-digit Security Code will appear for your input into the screen.

    * Last 8 digits of 'Beneficiary account number'
      Example Please input
    Beneficiary Account No. with 8 or more digits 123-45678-90 34567890
    Beneficiary Account No. with 4-7 digits 123456 123456
    Beneficiary Account No. with 0-3 digits 123 Not eligible for verification via Internet Banking. Please visit our branches to perform your transactions.
    Beneficiary Account No. with non-digits
    (Enter last 8 numeric only)    		 123A4567BC89D 23456789

How to setup a registered transfer account and the transfer limit?

To setup a registered transfer account, you are required to generate a Security Code at 'Verification' screen after you have input all tranfer details.

  1. Press and hold  for 2 seconds to turn on your Security Device. Then enter your Security Device PIN.
  2. Press   on your Security Device, until you see '-'.
  3. Enter the last 8 digits of your 'Beneficiary account number'* into the device.
    To delete input, please use .
  4. Press   and your 6-digit Security Code will appear for your input into the screen.

    * Last 8 digits of 'Beneficiary account number'
      Example Please input
    Beneficiary Account No. with 8 or more digits 123-45678-90 34567890
    Beneficiary Account No. with 4-7 digits 123456 123456
    Beneficiary Account No. with 0-3 digits 123 Not eligible for verification via Internet Banking. Please visit our branches to perform your transactions.
    Beneficiary Account No. with non-digits
    (Enter last 8 numeric only)    		 123A4567BC89D 23456789

How to increase the online transfer limit for non-registered account?

To increase online transfer limit, you are required to generate a Security Code at 'Verification' screen after you have input all the transfer limit details.

  1. Press and hold  for 2 seconds to turn on your Security Device. Then enter your Security Device PIN.
  2. Press   on your Security Device, until you see '-'.
  3. Enter your "Identification No."* that is registered with the Bank into the device as follow.
    To delete input, please use .
  4. Press   and your 6-digit Security Code will appear for your input into the screen.

    *Identification No.
      Example Please input
    HKID no. (Exclude alphabet and number in bracket A123456(7) 123456
    Passport no. (Enter last 8 numeric only) 123A4567BC89D 23456789
    Other Identification Document no.
    (Enter last 8 numeric only)    		 W12345678 12345678
    Passport no. / Other Identification Document no. with 0-3 digits ABCD123EFG Not eligible for verification via Internet Banking. Please perform your transactions via ATM, Phonebanking or directly visit our branches.

How to make a bill payment to Finance / Securities / Sports & Leisure?

To make a bill payment to Finance / Securities / Sports & Leisure, you are required to generate a Security Code at 'Verification' screen after you have input all bill payment details.

  1. Press and hold  for 2 seconds to turn on your Security Device. Then enter your Security Device PIN.
  2. Press   on your Security Device, until you see '-'.
  3. Enter the last 8-digit of your "Bill Payee account number"* into the device.
    To delete input, please use .
  4. Press   and your 6-digit Security Code will appear for your input into the screen.

    *Last 8 digits of Bill Payee account number to Finance / Securities / Sports & Leisure .
      Example Please input
    Bill Payee Account No. with 8 or more digits 123-45678-90 34567890
    Bill Payee Account No. with 4-7 digits 123456 123456
    Bill Payee Account No. with 0-3 digits 123 Not eligible for verification via Internet Banking. Please perform your transactions via ATM, Phonebanking or directly visit our branches.
    Bill Payee Account No. with non-digits
    (Enter last 8 numeric only)    		 123A4567BC89D 23456789

| Home> 2nd Generation Security Device> Security Code Generation

Overview of 2nd Generation Security Device:

Apart from those functions supported by Dual-password logon mode and 1st Generation Security Device, the 2nd Generation Security Device (shown on the left) provides you with enhanced security and allows you to conduct transactions which require Transaction Signing, stronger protection, with greater peace of mind.

  • Transaction Signing +
    • Register new transfer account
    • Set-up / Increase daily transfer limit
    • Set-up / Increase transaction limit


With the new PIN-protected Security Device, you can enjoy even higher level of security. Please click here to learn more about the new Device.

How to activate the Security Device?

To activate your Security Device, please click the below to read the instruction for:

  • New request of Security Device
  • Replacement of Security Device

Other channels to activate the Security Device:

  • PhoneBanking: You may activate the new Security Device via hotline instantly (PhoneBanking Service PIN verification required). Please click here for PhoneBanking Service and PIN set up details.
  • Paper Form: You may complete the 'HSBC Internet Banking Maintenance / Cancellation Request Form' and return it to us for processing. Your request will normally be processed within 3 working days (excluding Saturday, Sunday and public holiday) upon receipt of your form.

How to activate the Security Device?

New request of Security Device

  1. Click on the 'activation link' at MyHSBC after logon Internet Banking.
  2. Enter the last 3-digit of your registered mobile phone number.(Please ensure that your registered mobile phone number is update.)
  3. Enter the serial number at the back of the new Security Device.
  4. Press   to obtain the 6-digit Security Code.

How to activate the Security Device?

Replacement of Security Device

  1. Click on the 'activation link' at MyHSBC after logon Internet Banking.
  2. Enter the serial number at the back of the new Security Device.(Please ensure that your registered mobile phone number is update.)
  3. Press   to obtain the 6-digit Security Code.
  4. Press   or grey button to obtain another 6-digit Security Code from your OLD Security Device to confirm.

How to generate the Security Code?

  • Press and hold   to generate a Security Code.

How to make a 3rd party transfer?

To make a 3rd party transfer, you are required to generate a Security Code at 'Verification' screen after you have input all transfer details.

  1. Press   on your Security Device, until you see '-'.
  2. Enter the last 8 digits of your 'Beneficiary account number'* into the device.
    To delete input, please use .
  3. Press   and your 6-digit Security Code will appear for your input into the screen.

    * Last 8 digits of 'Beneficiary account number'
      Example Please input
    Beneficiary Account No. with 8 or more digits 123-45678-90 34567890
    Beneficiary Account No. with 4-7 digits 123456 123456
    Beneficiary Account No. with 0-3 digits 123 Not eligible for verification via Internet Banking. Please visit our branches to perform your transactions.
    Beneficiary Account No. with non-digits
    (Enter last 8 numeric only)    		 123A4567BC89D 23456789

How to setup a registered transfer account and the transfer limit?

To setup a registered transfer account, you are required to generate a Security Code at 'Verification' screen after you have input all transfer details.

  1. Press   on your Security Device, until you see '-'.
  2. Enter the last 8 digits of your 'Beneficiary account number'* into the device.
    To delete input, please use .
  3. Press   and your 6-digit Security Code will appear for your input into the screen.

    * Last 8 digits of 'Beneficiary account number'
      Example Please input
    Beneficiary Account No. with 8 or more digits 123-45678-90 34567890
    Beneficiary Account No. with 4-7 digits 123456 123456
    Beneficiary Account No. with 0-3 digits 123 Not eligible for verification via Internet Banking. Please visit our branches to perform your transactions.
    Beneficiary Account No. with non-digits
    (Enter last 8 numeric only)    		 123A4567BC89D 23456789

How to increase the online transfer limit for non-registered account?

To increase online transfer limit, you are required to generate a Security Code at 'Verification' screen after you have input all the transfer limit details.

  1. Press   on your Security Device, until you see '-'.
  2. Enter your "Identification No." that is registered with the Bank into the device as follow.
    To delete input, please use .
  3. Press   and your 6-digit Security Code will appear for your input into the screen.

    *Identification No.
      Example Please input
    HKID no. (Exclude alphabet and number in bracket A123456(7) 123456
    Passport no. (Enter last 8 numeric only) 123A4567BC89D 23456789
    Other Identification Document no.
    (Enter last 8 numeric only)    		 W12345678 12345678
    Passport no. / Other Identification Document no. with 0-3 digits ABCD123EFG Not eligible for verification via Internet Banking. Please perform your transactions via ATM, Phonebanking or directly visit our branches.

How to make a bill payment to Finance / Securities / Sports & Leisure?

To make a bill payment to Finance / Securities / Sports & Leisure, you are required to generate a Security Code at 'Verification' screen after you have input all bill payment details.

  1. Press   on your Security Device, until you see '-'.
  2. Enter the last 8-digit of your 'Bill Payee account number'* into the device.
    To delete input, please use .
  3. Press  and your 6-digit Security Code will appear for your input into the screen.

    *Last 8 digits of Bill Payee account number to Finance / Securities / Sports & Leisure .
      Example Please input
    Bill Payee Account No. with 8 or more digits 123-45678-90 34567890
    Bill Payee Account No. with 4-7 digits 123456 123456
    Bill Payee Account No. with 0-3 digits 123 Not eligible for verification via Internet Banking. Please perform your transactions via ATM, Phonebanking or directly visit our branches.
    Bill Payee Account No. with non-digits
    (Enter last 8 numeric only)    		 123A4567BC89D 23456789

| Home> 1st Generation Security Device> Security Code generation

Overview

Apart from those functions supported by Dual-password logon mode, the 1st Generation Security Device (shown on the left) allows you to update your personal details and manage your daily finance easily and securely at HSBC Internet Banking.

  • Personal details maintenance +
    • eAlert service registration
    • ATM/Credit Card PIN request
    • Update personal information
  • Banking services +
    • Transfer (to non-registered accounts)
    • Bill payment
    • Account opening
    • Cheque book ordering
    • Autopay set up / modification
    • Global transfer (for HSBC Premier and HSBC One only)
  • Local securities services +
    • Stock trading
    • IPO application
    • Stock Monthly Investment Plan
  • Card and Loans services +
    • Credit Card application
    • Personal Loan application
    • MasterCard® SecureCode™ / Verified by VISA registration
    • Credit card limit increase

With the new PIN-protected Security Device, you can also conduct transactions which required stronger protection. Please click here to learn more about the new Device.

Security Code Generation

  • Press button to generate a Security Code.
| Home> Dual-password logon mode> Overview

Overview of Dual-password logon mode:

With Dual-password logon, you can access the following selected HSBC Internet Banking services:

  • Account Information +
    • eStatement and eAdvice
    • Real-time Account Balance
    • Transaction History
  • Banking Services +
    • Transfers (Self-named)
    • Transfers (To Registered Accounts)
    • Time Deposits
    • Foreign Currency Exchange
    • Mortgage Services
    • MPF/ ORSO Services
  • Investments Services +
    • Investment Portfolio Overview
    • Unit Trusts
    • Bonds / Certificates of Deposit
    • Unit Trust Monthly Investment Plan
    • Structured Products
    • Gold Trading
  • Insurance Services +
    • Travel Insurance
    • Home Insurance
    • Helper Insurance
    • Fire Insurance
    • Accident Insurance
    • Hospital Insurance
    • Golfer's Insurance
    • Term Life Insurance

With the new PIN-protected Security Device, you can also conduct transactions which required stronger protection. Please click here to learn more about the new Device.

Dual-password logon mode

  • Enter Username + Password + Second Password (3 random characters).
  • Example for Second Password (3 random characters):
    If your Second Password is Ab12Cd34 and you are asked to fill in the 4th, 6th and last characters, please fill in '2' , 'd' & '4' in the input boxes.

Register Dual-password logon mode

  1. After logon Internet Banking, choose "Service Requests" from the left hand navigation menu.
  2. Then click 'Second Password Set-up for Dual-password Logon' under Internet Banking Services.
  3. Set-up the second password by completing the form.
  4. Acknowledgement message will be displayed for successful set-up.
| Home> Trouble shooting guide> New PIN

New PIN

  1. When setting up your device, press  to create your PIN.
  2. After you've entered your PIN, press  to generate a transaction code for authorising new payments.
  3. Press and hold  for 2 seconds to turn on the device.
  4. Press  once to delete one character.
  5. Press and hold  to clear all input.
  6. After you've entered your PIN, press  to generate a log on security code.

Fail PIN

For the PIN setup, if the two entries of the PIN are not match, this message will be shown.

  1. Press either the  or  to return to the PIN setup
  2. Input a new PIN again twice and ensure both entries are matched.

PIN not safe

  • An unsecure PIN which made up of sequential or repeated numbers such as 123456 or 111111
  • If you enter a PIN and the message "not SAFE" is displayed you will need to choose another PIN. The Security Device will automatically return to the PIN set up screen.

Fail 1,2 or 3

  • If you enter an incorrect PIN, you will see the message 'FAIL 1'. Press the  to enter your PIN again.
  • You will have three attempts to enter your PIN correctly. Even when you next turn it on, your device will remember the number of failed attempts you have made.
  • After the third incorrect attempt ('FAIL 3'), the device will become locked. Please click on the "Lock PIN" to find out more.

Lock PIN

  • If your device is locked, it will display a seven-digit code on screen whenever it is turned on. This is called a 'Lock PIN code'.
  • You can reset your PIN online by entering your username at log on and choosing "Security Device" logo mode. Choose "Learn more", continuing to the next screen and selecting the “Forgotten your Security Device PIN?” link.
  • You'll be asked to enter the 'Lock PIN code' before being given a 'PIN reset code'.
  • Enter the 'PIN reset code' into your Security Device then press the  to reset your PIN.

Reset PIN

  • If you enter an incorrect 'PIN reset code', a 'FAIL 1' message will be displayed.
  • If three incorrect PIN reset codes are entered, the device will be frozen with the 'FAIL 3' message displayed.
  • Please contact our 24-hour Customer Service Hotline if this happens.

Button

  • This message indicates that a button is being pressed and held for too long.
  • If you press and hold a button for more than 7 seconds, the device will switch off to preserve battery life.

Battery

  • This is the low battery message.
  • After its first appearance, the bAtt message is displayed for two seconds each time when the device is switched on. After two seconds, the device works as normal.
    bAtt 5: 5 weeks remaining
    bAtt 4: 4 weeks remaining
    bAtt 3: 3 weeks remaining
    bAtt 2: 2 weeks remaining
    bAtt 1: 1 weeks remaining
    bAtt 0: replacement needed
  • Please logon Personal Internet Banking to arrange for a replacement device.

More messages may be shown in the Security Device:

New PIN +

When you need to create a new Security Device PIN. Think of a PIN with 4 to 6 digits, avoid using sequential or repeated numbers such as 1234 or 1111. Enter the PIN in the Security Device and press the yellow button to generate a transaction code for authorizing new payments.

Note: If you make a mistake entering your PIN, you can use the green button to delete the last digit you have input.

PIN CONF +

The PIN you are setting up needs to be confirmed. Re-enter the PIN into the Security Device.

NEW PIN CONF HSBC +

You have successfully set-up your PIN. You can now use your Security Device to generate a security code.

FAIL PIN +

Your confirmation PIN did not match the first PIN entered. Press the yellow button and repeat the steps to set up a PIN.

NEW PIN not SAFE +

The new PIN that you have entered is not safe and could be guessed. Please enter another PIN.

A Security PIN should be with 4 to 6 digits, avoid using sequential or repeated numbers such as 1234 or 1111.

PIN ----- +

Security Device is waiting for you to enter your PIN. Enter your PIN. The number of dashes shown on the screen, is equal to the number of digits in your PIN.

HSBC +

This is the welcome screen. You will see this once your PIN has been accepted. Press the green button to generate your security code.

PIN FAIL 1 +

The PIN entered is incorrect. Press the green button lightly and quickly - do not hold it down. This will return you to the PIN entry screen. You will then be prompted to input your PIN again.

PIN FAIL 2 +

The PIN entered is incorrect. Press the green button lightly and quickly - do not hold it down. This will return you to the PIN entry screen.

You will then be prompted to input your PIN for the third time. To protect you from fraud, the Security Device will lock after three incorrect PIN entries.

PIN FAIL 3 +

Your HSBC Security Device is locked. To continue using Internet Banking, you will need to unlock it. A reset code needs to be generated to unlock the Security Device. To do this:

- Start to log-on by entering your user ID and choose 'Security Device' log-on mode.

- At the next screen, click 'Learn more' and find 'Forgotten your Security Device PIN' link.

- Follow the on screen instructions.

Once you have the reset code, press the green button lightly and quickly - but do not hold it down. You will then be prompted to input the reset code.

LOCK PIN 4635135 +

Your HSBC Security Device is locked. To continue using Internet Banking, you will need to unlock it. A reset code needs to be generated to unlock the Security Device. To do this:

- Start to log-on by entering your user ID and choose 'Security Device' log-on mode.

- At the next screen, click 'Learn more' and find 'Forgotten your Security Device PIN' link.

- Follow the on screen instructions.

Once you have the reset code, press the green button lightly and quickly - but do not hold it down. You will then be prompted to input the reset code.

LOCK PIN ----- +

Security Device is waiting for you to enter your PIN reset code. Input the seven-digit PIN reset code.

Once input correctly, you will be prompted to set up a new PIN.

LOCK PIN FAIL 1

The PIN reset code has been entered incorrectly. Press the green button lightly and quickly - do not hold it down. You will then be prompted to enter the reset code again. You should ensure that you are entering the reset code exactly as it appears on screen.

LOCK PIN FAIL 2 +

The PIN reset code has been entered incorrectly. Press the green button lightly and quickly - do not hold it down. You will then be prompted to enter the reset code again.You should ensure that you are entering the reset code exactly as it appears on screen.

To protect you from fraud, the Security Device will lock after three incorrect entries.

LOCK PIN FAIL 3 +

The PIN reset code was entered incorrectly for the third time. The Security Device is now temporarily locked. This message will remain on the screen of the Security Device until the lock out has expired, then the Key will automatically power off.

When the Security Device is turned back on 'LOCK PIN' and a 7-digit number will be displayed on the screen. Press the green button lightly and quickly, do not hold it down and enter the same PIN reset code again. You should ensure that you are entering the code exactly as it appears on screen.

LOCK PIN FAIL 4 +

The PIN reset code was entered incorrectly for the fourth time. The Security Device is now temporarily locked. This message will remain on the screen of the Security Device until the lock out has expired, then the Key will automatically power off.

When Security Device is turned back on, 'LOCK PIN' and a 7-digit number will be displayed on the screen.

Press the green button lightly and quickly, do not hold it down and enter the same PIN reset code again. You should ensure that you are entering the reset code exactly as it appears.

LOCK NEW PIN - +

Security Device is unlocked and a new PIN needs to be set-up. When you need to create a new Security Device PIN. Think of a PIN with 4 to 6 digits, avoid using sequential or repeated numbers such as 1234 or 1111.Enter the PIN in the security Device and press the yellow button to generate a transaction code for authorizing new payments.

Note: If you make a mistake entering your PIN, you can use the green button to delete the last digit you have input.

LOCK PIN CONF -------- +

The PIN you are setting up needs to be confirmed. Please re-enter your chosen PIN.

LOCK FAIL PIN +

Your confirmation PIN did not match the first. Press the yellow button and repeat the steps to set up a PIN.

LOCK NEW PIN NOT SAFE +

The new PIN you have entered is not safe and could be guessed. When you need to create a new Security Device PIN. Think of a PIN with 4 to 6 digits, avoid using sequential or repeated numbers such as 1234 or 1111.Enter the PIN in the security Device and press the yellow button to generate a transaction code for authorizing new payments

button +

One of the buttons on your Security Device has been held down for too long. To save battery power, Security Device will automatically power off.

You should turn the Security Device back on, enter your PIN and repeat what you were trying to do.

bAtt 2 +

The battery is running low. Don't worry - there are still approximately 2 weeks of power remaining. You should order a replacement Security Device at the 'Service Requests' section after logging on Internet Banking.

bAtt 1 +

The battery is running low. Don't worry - there's still approximately 1 week of power remaining. You should order a replacement Security Device at the 'Service Requests' section after logging on Internet Banking.

bAtt 0 +

The battery is running very low. There is only minimal power left. You should order a replacement Security Device at the 'Service Requests' section after logging on Internet Banking.

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